Easy Returns • We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, it should be unopened, unused and in perfect condition. Items must be returned in new or unused condition and contain all original materials included with the shipment. • If you feel your product has failed a Consumer Guarantee (as defined by Egypt Consumer Law) then don't worry you can easily return it to your local Blue Shell storehouse. We'll even pay for the shipping if you live in an area where there is no storehouse. Our returns policy covers any purchased item (Conditions Apply). • You can exchange for a different product up to the value of the original order, or return the items for a full refund. Please use our online Self Service website or Contact Us. • Once received the returned order, the refund payment will be processed within 7-14 working days. ★ Some exclusions apply, please visit our FAQs for further details. • Returns policy for home fitness equipment: All Fitness equipment and sports equipment is not refundable once installed, if any mechanical defect on the equipment’s, the product shall be replaced or repaired free of charge. • Please visit our return and exchange policy to learn more about returns. If you are unhappy with your products from Blue Shell, you may be eligible for a return. Learn more about "Return & Exchange Policy".